Our Commitment
Bet Orange is committed to providing a safe gambling environment. We believe that gambling should remain an enjoyable, voluntary activity. For a small number of people, gambling can become harmful - and we take that seriously.
All players have access to protective tools at any time, without restriction. Using these tools will never penalise you. If you are concerned about your gambling, use the options below or contact support immediately.
If You Need Help Now
Contact support via live chat 24/7 or email support@betoranje.com to apply an immediate self-exclusion or account restriction.
Contact SupportPlayer Protection Tools
These tools are available to all registered players via the account settings section. Most take effect immediately.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Limits take effect immediately and can only be reduced with no delay. Increases require a minimum 24-hour cooling-off period.
- Daily, weekly, or monthly options
- Reductions: instant
- Increases: 24-hour delay minimum
- Set via account settings
Loss Limits
Cap the amount you can lose in a set time period. Once the loss limit is reached, you cannot place further bets until the period resets. Reductions take effect immediately.
- Daily, weekly, or monthly loss caps
- Automatic blocking when limit reached
- Reductions: instant
- Increases: 24-hour delay minimum
Session Limits
Restrict how long you can be active in a single session. When the time limit is reached, you are automatically logged out.
- Set a maximum session duration
- Session timer visible during play
- Automatic logout when limit reached
- Can be combined with reality checks
Reality Checks
Regular pop-up reminders during your session showing how long you have been playing and the net result of your current session. These prompts help you stay aware of your activity.
- Set intervals from 15 minutes to 2 hours
- Shows session time and P&L
- Option to continue or log out on each prompt
- Enabled via account settings
Cooling-Off Period
Take a short break from gambling by applying a cooling-off period. During this time you cannot log in or place any bets. The account resumes automatically when the period ends.
- Options: 1 day, 7 days, 30 days, 6 weeks
- Takes effect immediately
- Cannot be cancelled before it ends
- Request via account settings or support
Self-Exclusion
A permanent or long-term measure that closes your account to all gambling activity. This is the most serious player protection tool and should be used when gambling has become a problem.
- Options: 6 months, 1 year, 2 years, permanent
- Takes effect immediately
- Permanent exclusion cannot be reversed
- Promotional emails stopped immediately
- Request via email to support@betoranje.com
Recognising Problem Gambling
Problem gambling can develop gradually. These signs may indicate that gambling is no longer just for fun.
Financial Warning Signs
- Spending more than you can afford to lose
- Borrowing money to fund gambling
- Selling possessions to get funds for gambling
- Chasing losses by placing bigger bets
- Hiding gambling activity from family or others
- Neglecting bills or financial responsibilities
Behavioural Warning Signs
- Gambling for longer than you planned
- Feeling restless or irritable when not gambling
- Thinking about gambling constantly
- Gambling to escape problems or difficult feelings
- Failed attempts to cut down or stop
- Neglecting relationships, work, or hobbies
Self-Assessment Questions
Answer these questions honestly to check whether your gambling habits might need attention.
- Do you gamble beyond the limits you set for yourself?
- Have you gambled with money needed for essential expenses?
- Do you feel the need to bet increasing amounts to feel the same excitement?
- Have you tried unsuccessfully to stop or reduce your gambling?
- Do you gamble when you are stressed, anxious, or depressed?
- Have you lied to anyone about how much you gamble?
- Has gambling caused conflict in your relationships?
- Do you gamble to try to win back money you have lost?
If you answered yes to two or more questions, consider speaking with a support organisation or contacting our team to set up protective account measures.
External Support Organisations
Independent, free support from specialist organisations. All services are confidential.
GamCare
UK-based charity providing support, information, and counselling to problem gamblers and their families.
Website: gamcare.org.uk
Helpline: 0808 8020 133
Hours: 24/7
Gamblers Anonymous
International peer support fellowship for people with gambling problems. Regular meetings online and in-person worldwide.
Website: gamblersanonymous.org
Available: Worldwide chapters
BeGambleAware
Provides free tools, advice, and a support service for people affected by gambling-related harm.
Website: begambleaware.org
Chat: Available via their site
Gambling Therapy
International service providing practical advice and support in multiple languages for those affected by problem gambling.
Website: gamblingtherapy.org
Languages: Multiple
Protecting Minors
Gambling is strictly for adults aged 18 and over. We take child protection seriously.
Our Age Verification Measures
- Date of birth is required at registration
- Age verification is part of the KYC process
- Accounts found to belong to under-18s are closed immediately
- Any funds on an underage account are returned (minus bonuses) after investigation
If a Minor Is Accessing the Internet from Your Device
- Never leave your account logged in unattended
- Use device-level parental controls
- Consider installing filtering software
Parental Control Tools
Several independent tools can help restrict access to gambling websites for young people:
- Net Nanny - netnanny.com - content filtering
- Gamban - gamban.com - device-level gambling block
- Betfilter - betfilter.com - block gambling sites
- GAMSTOP - gamstop.co.uk - UK operator self-exclusion scheme
We also support GAMSTOP integration for UK players. Contact support for more information.
Ready to Take Action?
Our support team is available 24/7 to help you set any responsible gambling tool on your account - deposit limits, session limits, cooling-off, or self-exclusion. All requests are handled confidentially and with respect.
18+ only. Gambling can be addictive. Please play responsibly.