How to Reach Us
Choose the channel that suits your needs. Both options are monitored continuously.
Live Chat
The fastest way to get a response. A support agent joins your chat within minutes, any time of day or night.
- Available 24 hours a day, 7 days a week
- Average response under 3 minutes
- Account, payment, and bonus queries handled instantly
- Session transcript available after chat
- Accessible from the chat icon in the bottom corner
Email Support
For detailed queries, document submissions, or matters that need a written record, email is the right channel.
- Address: support@betoranje.com
- Response within 24 hours (typically faster)
- Attach documents or screenshots to your message
- Ideal for KYC, account disputes, and formal requests
- Keep your account email in the From field for faster lookup
Common Support Topics
Quick answers to the most frequent questions. If your issue is not listed here, contact support directly.
🔒 Account Access
- Forgotten password - use the reset link on the login page
- Account locked - contact support via email with your account details
- Email change - must be verified before the change takes effect
- Two-factor authentication setup and reset
- Account closure request - email support with the subject "Account Closure"
💳 Payments
- Deposit not credited - check blockchain confirmations for crypto, or contact your bank for fiat
- Withdrawal pending - allow 30-60 min for crypto, 1-5 business days for fiat
- KYC documents - upload via account settings, or email to support@betoranje.com
- Payment method change - requires new account if switching fiat/crypto
- Transaction history - view in the account cashier section
🎰 Bonuses
- Bonus not credited - allow up to 10 minutes after qualifying deposit
- Wagering progress - visible in the bonus section of your account
- Free spins not appearing - check delivery schedule (some arrive daily)
- Bonus expired - contact support within 24 hours for a review
- Max bet exceeded - this may result in bonus forfeiture; contact support
🏂 Games & Sports
- Game not loading - clear browser cache or try a different browser
- Disconnection during game - sessions are saved; winnings are credited upon reconnection
- Sports bet voided - contact support with the bet reference number
- Live stream not working - requires an active bet on that event in most cases
- Game round history - available in your account transaction log
👥 VIP Queries
- Rank progression - automatic based on activity levels
- Cashback not received - reviewed and paid on a weekly cycle
- Rakeback calculation - contact support for a breakdown
- VIP-specific limits - Champion and Legend players may request limit reviews
- Dedicated VIP manager - available at Champion rank and above
🔢 Technical Issues
- Site not loading - check server status or try incognito mode
- Mobile display issues - ensure your browser is up to date
- Slow performance - disable browser extensions and retry
- Language or currency display error - clear cookies and reload
- Report a bug - email support with a screenshot
Responsible Gambling Support
If you feel your gambling is getting out of control, our support team can help you access the protective tools available on your account. All requests are handled confidentially.
- Set deposit limits immediately via account settings
- Request a cooling-off period (1 day to 6 weeks)
- Apply a self-exclusion (6 months to permanent)
- Request reality check reminders
- Account closure for responsible gambling reasons
External Support Organisations
Independent help is available from specialist organisations:
- GamCare - gamcare.org.uk - counselling and helpline
- Gamblers Anonymous - gamblersanonymous.org - peer support
- BeGambleAware - begambleaware.org - tools and advice
- Gambling Therapy - gamblingtherapy.org - international support
You can also contact our support team at support@betoranje.com to request any responsible gambling measure.
Support FAQ
Live chat support runs 24 hours a day, 7 days a week including holidays. Email support responses are typically delivered within 24 hours, often much faster during business hours.
Yes. If you believe a bet was settled incorrectly, contact support via live chat or email with your bet reference number and the reason for the dispute. Our team will investigate and respond within 48 hours. Unresolved disputes can be escalated as per our terms.
Language preferences can be changed via the account settings menu or the language selector in the site header. Changes apply immediately without needing to log out.
For account-related queries, have your registered email address ready. For payment queries, the transaction ID speeds up the investigation. For bet disputes, the bet slip reference number is required. Never share your password with support staff - they will never ask for it.
Send a formal complaint to support@betoranje.com with "Formal Complaint" in the subject line. Include your account details, a clear description of the issue, and any evidence. We acknowledge complaints within 24 hours and aim to resolve within 5 business days. Unresolved complaints may be escalated to the Anjouan licencing authority.